Artificial Intelligence (AI) is rapidly emerging and is already leading to services that can be truly used in practice. Tenzer is a pioneer in this area within residential recreation. They launched their Smart Assistant Holli during the Recreatie Vakbeurs Hardenberg (last November). The editors of Pretwerk.nl were allowed to test the demo version and are impressed.
What is Holli doing?
Holli is a Smart Assistant that has been specially developed for campsites, holiday parks and group accommodations. The assistant answers frequently asked questions about facilities, opening hours and tips for going out, but also information about prices and availability. These are the same questions that are asked to a receptionist in the run-up to or during a stay.
Communication takes place 24/7 via chat, email or WhatsApp. And if the assistant does not know the answer, the visitor can leave a name and email address and the message is forwarded to the receptionist. The receptionist can then contact the guest.
With the AI Smart Assistant, leisure companies save valuable time. While the assistant answers questions from the guest or visitor, the receptionist can spend time on service, hospitality and personal contact with the guest. In addition, it offers valuable insights into the questions and needs of guests, so that companies can tailor their offering and communication to specific guest wishes.
We tried out the demo version and were quite surprised by the depth of the system. For example, asking about the healthiest options within the kids' menu required generating an answer that does not appear by default on the website. Nevertheless, Holli passed this test. An accidental typo was also neatly corrected and processed correctly. Demo at: https://demo.tenzer.nl/
Test by Pretwerk
Benefits for entrepreneurs
The unique thing about this AI Smart Assistant is that it can be linked to a search & book solution. This allows the assistant to check availability in real time and offer alternatives if necessary. By being on top of things, the chance that the visitor will book online directly is greater. The booking will always be processed on the booking page of the website. Guests do not have to provide the AI with any personal data.
The assistant gives an immediate answer 24/7, so the guest is helped faster and that ensures more satisfaction and therefore also positive reviews. It not only relieves, but also increases the service level of the company.
A recreation company can always look into the questions and answers of the AI Smart Assistant. In the management environment, one can see how many conversations have been held and read the conversations. This provides valuable knowledge about the questions and wishes of your guests.
Security and control over information
AI Smart Assistant Holli is designed as a secure and private AI solution. Unlike other AI assistants, Holli does not search the entire internet for information. All answers the assistant provides are based on specific information that the leisure companies themselves provide, such as details about their facilities, programs and amenities. The information can be adjusted or updated by the companies themselves so that the assistant always provides the right answers. This keeps the AI completely safe and reliable and the company can trust that only the information they control is used. This also means that guests always receive reliable, up-to-date answers, exactly as the companies want it.
Basic information can be entered in several ways. Options include:
- Have a URL indexed (Holli then reads what is on the page)
- Enter your own texts
- Upload PDF
Updating the information is a continuous process that park management must pay the necessary attention to. The more concrete information is provided, the better the answers will be. Compare the AI with an intern that you are training; the better you explain everything, the faster she will grow into an independent receptionist.
Prices that are called up from Search & Book are of course automatic because this is a link and the AI Smart Assistant searches in real time. But suppose a customer mentions the price of a linen package separately in the management environment, then this will have to be updated manually if necessary.
What rights can a customer derive from Holli's answers?
Mariëlle van Slooten: “A disclaimer is included as standard and a short sentence at the bottom of the chat: “the digital assistant can sometimes make mistakes, just like an employee of our team.” Of course, everyone makes mistakes, including AI if the information provision is not optimal.”
About TenZer
Online marketing agency TenZer has specialized in online solutions for the leisure industry for over 15 years. “AI experts Erik Bonenberg and Eric Marchand, as well as TenZer, are all based in the Business Centre in Nunspeet, and a great collaboration blossomed over the coffee machine. Erik & Eric have the technical expertise, while John and I have the marketing and industry knowledge. Together, we developed this AI Smart Assistant, which offers a perfect complement to TenZer’s products. A new step in digital service and hospitality,” says Mariëlle van Slooten.
More information: www.holli.nl