The Consumer Competition Claims Foundation (CCC) and the Consumers' Association are taking the next step against Booking.com. The platform is being sued for abuse of power, restricting competition, and misleading consumers. The CCC and the Consumers' Association want Booking.com to...
Booking.com will exempt Dutch hoteliers and accommodation providers from the upcoming VAT increase from 9% to 21%. Booking.com normally charges a commission on the price including VAT. Booking.com has announced that it will temporarily exempt partners by reducing its commission for 18 months...
The Consumer Competition Claims Foundation (CCC) and the Consumers' Association claim that Booking.com has abused its market power, causing consumers to pay excessive prices for hotel rooms for years. A procedure is now being initiated to recover the damages from Booking.com. Booking.com states that...
The Swiss market authority for pricing (Preisüberwacher) has accused Booking.com of abusing its dominant position and is demanding that commissions on hotel bookings be reduced by almost a quarter. Booking.com says in a response that hoteliers are not obliged to...
Booking.com announces a new step in its sustainability program, specifically designed to support accommodation partners in obtaining certifications. This new initiative focuses on the needs of accommodations by piloting an improved certification path through third parties.
Booking.com and Agoda.com, both part of Booking, continue to mislead consumers when they want to book accommodation on their sites. The booking sites display fake discounts, show incomplete prices and put pressure on consumers by suggesting scarcity that does not exist...
After discussions with the Netherlands Authority for Consumers and Markets (ACM), travel website Booking.com has decided to take the so-called Travel Sustainable (formerly: Sustainable Travel) program offline as of March 25. Through this program, affiliated accommodations receive a score (“level”) with one or...
Holiday accommodation giant Booking.com has investigated the hospitality of Dutch cities for the 12th time and announced the 10 most hospitable cities. This year, Den Burg (municipality of Texel) can proudly call itself the most hospitable destination in the Netherlands. Friesland has this...

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