Hoenderdaell achieves highest recommendation score among Dutch day attractions

Hoenderdaell Zoo emerges as the most recommended day attraction in Multiscope's National Benchmark Amusement Parks and Zoos. The park achieves a Net Promoter Score of +91, thereby staying ahead of big names such as Efteling, Toverland, and Avonturepark Hellendoorn....
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Good timing of feedback in the customer journey creates goodwill

The timing of feedback in the customer journey, customer journey or series of contact moments with the customer is crucial. Do you recognize it? You have hardly left your hotel, holiday park or amusement park before you are bombarded with surveys by email on your smartphone....
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